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Need help with BitBonsai? Here’s where to find answers and connect with the community.

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Community Support

Discord Community

Chat with users and developers in real-time. Best for quick questions and troubleshooting.

GitHub Discussions

Ask questions, share setups, and discuss features. Searchable for future reference.

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Report Issues

Bug Reports

Found a bug? Report it on GitHub with details about your setup.

Feature Requests

Have an idea? Suggest new features or improvements.

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Before Asking for Help

1

Check the FAQ

Most common questions are answered in the FAQ. Check there first.
2

Review the Glossary

Unfamiliar terms? See the Glossary for simple explanations.
3

Check Logs

Include relevant error messages from Docker logs when asking for help:
docker compose logs bitbonsai-backend
docker compose logs bitbonsai-frontend
4

Share Your Setup

When asking for help, include:
  • Operating system (Unraid, Ubuntu, Windows WSL2, etc.)
  • Docker version (docker --version)
  • BitBonsai version (see Settings → About in UI)
  • Relevant docker-compose.yml configuration

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Self-Service Resources

Common issues:Where to get help:
  • Discord #installation-help channel
  • GitHub Discussions → Installation category
Common issues:Where to get help:
  • Discord #encoding-help channel
  • GitHub Discussions → Encoding category
Common issues:Where to get help:
  • Discord #multi-node channel
  • GitHub Discussions → Multi-Node category
Common issues:Where to get help:
  • Discord #gpu-help channel
  • GitHub Discussions → Hardware category

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Contribution & Development

Want to contribute to BitBonsai?

Contributing Guide

Learn how to contribute code, documentation, or bug fixes.

Development Setup

Set up local development environment for backend and frontend.

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Response Times

Expected response times:
  • Discord: Usually within hours during business hours (EST timezone)
  • GitHub Issues: 1-3 business days
  • GitHub Discussions: 1-2 business days
BitBonsai is maintained by a small team. For urgent production issues, use Discord for fastest response.

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Commercial Support

BitBonsai is open source and free to use. For organizations requiring dedicated support, contact us via: Commercial support includes:
  • Priority issue resolution
  • Custom feature development
  • Multi-node cluster setup assistance
  • Performance tuning for large libraries (10k+ videos)

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Stay Updated

Release Notes

Follow releases to see what’s new in each version.

Roadmap

See planned features and vote on priorities.